CUSTOMER SERVICE MANAGER

About the role

Danegreen Construction has an exciting opportunity for a Customer Service Manager to join our investments team.

Role Purpose:

Provide a professional and effective after sales customer service to the business customers, and provide support to the Commercial Manager, including processing of documents relating to subcontractor and material transactions (e.g. orders; goods received notes; invoice handling; insurances) as well as monitoring customer care costs.

The Key Responsibilities/Duties will be:

Ownership of full customer service function on development sites from point of sale to final sign-off of property.

Communicate as required with customers to ascertain nature and validity of reported defects.

Adminster, compile and continually update the customer service database for all post sale properties to ensure records are current and accurate.

Co-ordinate the commencement of all remedial work with both customers and contractors.

Ensure regular updates obtained and managed for all live defects.

Co-ordinate receipt of customer sign-off and close out of defects.

Ensure client expectations are met and deadlines achieved for rectification of defects by proactively managing timelines and organising alternative contractors as required.

Monitoring contra charges and customer care costs, and escalating.

Analysing and reporting customer defect trends.

Management of Customer Services Technician.

Prepare customer service reports as required for senior management review.

The personal characteristics required for the role are:

An experienced customer focused professional with experience of working in the house building industry.

Software competence MS Word, and Excel.

Any experience of Sitestream Management Information System would be advantageous although training will be given.

Strong focus on achieving high levels of customer satisfaction, within required timeframes.

Well organised and systematic approach to work with the ability to multitask.

Excellent administration skills.

Danegreen Construction Limited is equally committed to providing access to employment of qualified candidates to ensure an equitable and diversified workplace.

At Danegreen Construction Limited, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

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